Meet Nikki

Nikki and her Nutritional Services Team have far more than meals on the menu at Macdonald Residence Assisted Living (MacRes). They are serving up dignity. Every part of Maybelle Center’s work is rooted in person-centered care, personal autonomy, and connection. Even the way we eat.

A man, wearing all black and an apron, and a woman, wearing chef's whites, stand side by side smiling at the camera next to a white board listing the day's meal specials.
Kitchen Manager, Julio (left), and Nutrition Services Manager, Nikki (right), make their person-centered care tangible in every meal. They know Residents are relying on them. “It’s us. 24/7, 365 days a year. Even when we’re not here, we have to think about the fact that we’re not here. So, what are the foods that we’re providing?”

The dining room at Macdonald Residence Assisted Living is already humming before the first plates reach the tables.

A server pauses to steady a mug with a lid before placing it gently within reach. Someone laughs across the room. A staff member crouches to eye level with a Resident, speaking quietly, waiting for a nod before moving the plate an inch closer. Near the kitchen doors, the smell of warm bread and seasoned beef drifts outward, followed by the unmistakable excitement of the day’s special.

On today’s menu: frybread tacos.

Not because they were scheduled. Because someone asked for them.

In most assisted living facilities, food is logistics. Calories served. Dietary requirements met. Trays in, trays out.

At Macdonald Residence, food is something else entirely.

Three adults sit around a long table, with multiple dishes of food in front of them, the man at the end of the table to the right is smiling mid-sentence, with his hand on this chin, while the woman next to him looks on with her arms crossed, and the woman at the other edge of the table also looks on while wearing chef's whites.
Nikki (left), our Nutrition Services Manager, meets with Residents Diann & Gunther during February’s Food Council to discuss and provide feedback on upcoming food options for our assisted living community.

Here, meals are treated as one of the most powerful tools for restoring something many Residents have lost long before they arrived: the feeling of being known.

“Winning,” says Nutrition Services Manager Nikki Card, “is when someone gets to eat something they haven’t had in ten years… and you can tell we hit the mark for them.”

That definition of success tells you almost everything about this place.

Macdonald Residence, operated by Maybelle Center in downtown Portland, serves adults living with complex behavioral health conditions, physical challenges, and long histories of instability and social isolation. Residents receive housing, behavioral health support, and help with daily living. But the work here extends beyond services. The real goal is rebuilding connection, autonomy, and dignity in the smallest daily experiences.

Including what happens at the dinner table.

Because when someone has spent years navigating food insecurity, institutional systems, medical barriers, or profound loneliness, a meal is never just a meal. Appetite is shaped by medication, depression, trauma, swallowing difficulty, sensory loss, and memory. Trust can be fragile. Choice can feel unfamiliar. Even sitting in a dining room full of people can be overwhelming.

“It’s like a puzzle,” Nikki explains. “Everybody has these compounding factors. Winning for me is knowing all of that… and still getting someone to take a bite.”

Older white woman sitting in a mobility device holds a plate of food and looks at the camera. An orange cartoon speech bubble has text on it reading "how about more avocado in this one??"
Assisted Living Resident, Anne proudly advocated for more avocado in the rice bowl she tried. It’s interactions like these that Nikki, Nutrition Services Manager, thinks about when she describes how reciprocal her work is: “These Residents have made me a better person. Without this community, I would be missing out.”

At Macdonald Residence, solving that puzzle is not treated as an extra effort. It is treated as a fundamental responsibility.

Because at Maybelle Center, the mission to end social isolation is part of every aspect of the work. In the suggestion box that shapes future menus. In the calm tone of staff voices. In the patience to wait. In the decision to remake a dish until it feels right.

And sometimes, it shows up in something as simple — and as profound — as a frybread taco, served exactly the way someone remembers it.

The State reimburses much of the assisted living care we provide, but it doesn’t cover many everyday essentials like the food itself, the cooks who prepare meals, or the housekeeping that keeps the community running.

Those vital pieces are only possible because of donor support.

Your generosity ensures Residents do not just receive meals, but experience dignity, autonomy, cultural connection, and the comfort of knowing someone truly sees them.

At Maybelle Center, everything we do is about connection and supporting neighbors who have too often been pushed aside.

Right down to the last crumbs on the plate.

Stories of Belonging